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Index

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·             Case Assignment By Person: Lists all case-related assignments along with key assignment details, such as the particular case in which the assignment was created, the user who created the assignment, and the user who was given the assignment.
 
·             Case Losses: Groups and totals case loss values by category, manager, supervisor, status, or workgroup; results are displayed in list form and are summarized in a bar chart.
 
·             Case Summary: Groups and totals cases by category, manager, supervisor, status, or workgroup; results are displayed as brief case summaries.
 
·             Case Totals: Groups and totals cases by category, manager, supervisor, status, or workgroup; results are displayed in list form and are summarized in a bar chart.
 
·             Incident Assignment By Person: Lists all incident-related assignments, along with key assignment details, such as the particular incident in which the assignment was created, the user who created the assignment, and the user who was given the assignment.
 
·             Incident Losses: Groups and totals incident loss values by business unit, class, organizational rollup, site, or workgroup; results are displayed in list form and are summarized in a bar chart.
 
·             Incident Summary: Groups and totals incidents by business unit, class, site, status, or workgroup; results are displayed as brief incident summaries.
 
·             Incident Totals: Groups and totals incidents by business unit, class, disposition, organizational rollup, owner workgroup, or site; results are displayed in list form and are summarized in a bar chart.